Privacy Policy

Last updated: 9 July 2026

Introduction

Change Play Coaching and Counselling (“we”, “us”, or “our”) respects your privacy. This policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our coaching and counselling services.

Information we collect

We may collect information you provide directly, including:

  • Name and email address when you contact us or book a consultation
  • Messages and enquiries submitted through our contact forms
  • Account details if you use our client portal
  • Session and appointment information related to our services

We may also collect limited technical information such as browser type and pages visited to help improve our website.

How we use your information

We use personal information to:

  • Respond to enquiries and schedule consultations
  • Deliver coaching and counselling services
  • Manage client accounts and portal access
  • Improve our website and client experience
  • Meet legal and professional obligations where required

Sharing your information

We do not sell your personal information. We may share information only with trusted service providers who help us operate our website and services (for example, hosting or email providers), and only to the extent necessary for them to perform those services. We may also disclose information where required by law.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Information is stored securely and retained only for as long as needed for the purposes described in this policy or as required by law.

Your rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law and our professional obligations. To make a request, please contact us using the details below.

Contact us

If you have questions about this privacy policy or how we handle your information, please contact:

Change Play Coaching and Counselling
Email: diane@changeplay.com.au
Location: New England North West, NSW