Pricing & Policies
Transparent fees and clear policies so you can focus on what matters — your growth. All prices are in AUD and inclusive of GST. Effective July 2026.
Counselling Fees
All individual counselling sessions are 50 minutes. The same fee applies whether your session is online or in person — no location surcharge.
| Session Type | Included | Per Session | Total |
|---|---|---|---|
| Single Session (50 min) | 1 session | $231.00 | $231.00 |
| 6-Session Package | 6 sessions | $220.00 | $1,320.00 |
| 10-Session Package | 10 sessions | $199.00 | $1,990.00 |
Package sessions are non-transferable between service types and must be used within 12 months of purchase.
Single sessions are available at any time without commitment.
Coaching Fees
All coaching sessions are 50 minutes. New coaching clients receive a complimentary 20-minute Discovery Call — no charge, no commitment.
| Session Type | Included | Per Session | Total |
|---|---|---|---|
| Free Discovery Call (20 min) | — | Complimentary | Complimentary |
| Single Session (50 min) | 1 session | $385.00 | $385.00 |
| 6-Session Package | 6 sessions | $365.00 | $2,190.00 |
| 10-Session Package | 10 sessions | $330.00 | $3,300.00 |
How Payment Works
Change Play uses Stripe to manage all client payments — a secure, globally trusted platform that encrypts and protects your card details.
Card registration required
A credit or debit card (Visa, Mastercard, or Amex) must be stored securely via Stripe before your first session. Your card details are encrypted and never seen or stored by Change Play directly.
Charged at session start
Payment is automatically charged to your stored card at the time your session commences. You don't need to do anything on the day.
Packages charged upfront
The full package amount is charged in a single transaction at the time of your first session in the package, unless otherwise agreed in writing.
GST invoices emailed automatically
A tax invoice (receipt) is automatically generated and emailed to you after each payment via Stripe. All fees are in AUD incl. GST.
Cancellation Policy
This policy applies to all counselling and coaching sessions and exists to protect appointment integrity for all clients.
| Notice Given | Fee Charged | How It Works |
|---|---|---|
| 48+ hours notice | No fee | Card on file is not charged. Appointment is released for rebooking. |
| Less than 48 hours | $30 admin fee | Card on file is charged $30. Appointment is released for rebooking. |
| Less than 24 hours | 50% of session fee | Card on file is charged 50% of the booked session fee at time of cancellation. |
| No-show (no contact) | 100% of session fee | Full session fee is charged to card on file. Rebooking not available until fee is settled. |
Refund Policy
Single Sessions
Fees for completed single sessions are non-refundable. If you are unsatisfied, please raise concerns with Diane directly so they can be addressed promptly.
Session Packages
Packages are non-refundable once purchased. Unused sessions cannot be transferred to another person or converted to a different service type. Packages expire 12 months from purchase.
Exceptional Circumstances
In cases of verified serious medical emergency, death of an immediate family member, or other extraordinary circumstances, Diane may at her sole discretion offer a pause/extension, credit, or partial refund of unused sessions.
General Information
Change Play reserves the right to review fees annually. Existing package holders will not be subject to fee increases during their current package period. Counselling and coaching sessions are not currently claimable under Medicare or private health insurance. Change Play is not currently a registered NDIS provider — please enquire directly if you are self-managed or plan-managed.
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